Việt Ngữ

Return Policy


Products can be returned to us within 14 days from when your online order is received. All items returned should be in the same condition as when you received them (unopened).


Products returned missing parts or not in their original condition may incur a 25% and plus restocking fee. Please ensure that you have all pieces with you before you request a return. You can contact us by email beforehand if you are unsure.


There are certain cases when products purchased from us may not be returned:

  • If the product is a consumable and has been opened and damaged.
  • Items that have been used and cannot be restored to their original condition.
  • Certain personal electronics and wearables.
  • If the returned product is missing parts or accessories.
  • Or, if it has been more than 14 days after your purchase.


We will issue you a refund to the same method of payment that you used at the time of purchase. Upon request, or when you wish to make an exchange for another product, we may issue you a store credit.


For items you return to us not for warranty service, you are responsible for all shipping costs. Items returned to us for warranty service may incur additional return shipping costs. Items returned to a manufacturer will be subject to the manufacturer's terms and conditions.


If you have any problems whatsoever with any of the products you purchase from us, please contact us and we will assist you. In most cases we will be able to offer you a solution or product exchange. Warranty does not cover products that are damaged by incorrect usage, improper installation, or unauthorized modifications.


If you have any questions or would like to know more about our policies, please contact us by email and we will be happy to help you.

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